I ordered a bag of flour from this company, which was sent via a delivery service. After several confusing messages, it was marked as delivered to a porch, but I have no porch and received no parcel. The delivery service says it's the company's responsibility to refund me, but they insist I fill out an online form and email it back. As an older person, I find this process challenging and cannot do it. Now, I'm unable to get my refund since they refuse to provide an alternative method. Is this a fair way to treat someone who struggles with the necessary technology?
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We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.See more
