downunderwear.co.nz

2.2
2.2 Based on 20 reviews

...

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Ronnie Brown
Misleading order processing times

I placed my order a month ago , and have still not received it, I note the website states up to 15 days for some orders but 4 weeks ( and counting ) is excessive .. I have emailed and been informed most of their stock comes from overseas and is by sea freight? Not airfreight and was given no indication of how much longer I will have to wait .. not good enough , also citing Covid 19 as reason is getting lame .. we are long past those days , perhaps a simple and honest indication on the website that the item is ‘not in stock ‘ would be more transparent and respectful to their customers.

1
Date of experience: Oct 20, 2022

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