This experience feels like a complete scam. I submitted a request to rent a van, and everything was confirmed by the service. However, upon my arrival to pick up the van, the rental company informed me that no van was available and that they had previously notified the service to reject the booking. They even provided proof of this communication. I had already paid in full for the booking, yet I have not received any refund from the service. When I reached out to them about the issue, they claimed there were no problems with my booking and that everything was fine! I am still waiting for a refund and have received no updates from the service. Communication with the company is virtually nonexistent.
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