This service acts as a middleman without any oversight of the actual rental companies, particularly in Rome. When issues arise, the service will not help resolve them. The support team is ineffective; emails go unanswered or receive nonsensical replies. When you try to call, you’re left on hold or the call is disconnected. They seem to want you to give up on your claims. The best way to avoid these problems is simply to NOT RENT CARS THROUGH THIS SERVICE!
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