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Terrible Experience — Mismanagement and Unprofessionalism

Terrible Experience — Mismanagement and Unprofessionalism When I arrived at the rental car agency to collect my vehicle, they claimed my driving license was not valid. This was entirely incorrect. I had already completed the renewal process and had a doctor’s certification allowing me to drive until the new card arrived. I was legally authorized to drive — the issue stemmed from their miscommunication and lack of understanding. I was in a hurry, but I did everything I could to resolve the matter. I contacted the relevant institution, the offices, and even the local motor vehicle department, all of whom confirmed that my documents were legally valid. Nonetheless, the agency still refused to provide me with the car. Due to their incompetence, I had to book another vehicle with a different agency — and they accepted my documents right away. At the same time, the original agency promised me a refund. But to my surprise, the money was still deducted from my account. When I reached out to the rental company, they directed me to contact a third party for my refund. Upon calling, the customer service representative was extremely unhelpful. She insisted I wouldn’t receive a refund because I didn’t present the physical license — even after I explained that the renewal document was valid and confirmed by the agency. There was simply no reasoning with her. This isn’t just about the money — it’s about the unfairness of the situation. Each country has its own driving-license renewal rules, and customer support should be aware of this. Instead, I encountered incompetence, disrespect, and a total lack of professionalism. I am at a loss for words. The entire experience was unacceptable, and I will never rent from them again. Completely appalled. :(

Date of experience: Dec 08, 2025