We arranged a car rental for pick-up at a major airport, but the vehicle was never delivered. Upon our arrival, we were contacted through a messaging app by a local subcontractor. The representative's communication was rude, insulting, and even threatening, using phrases like, 'I don’t have to deal with you' and 'You are lucky I am speaking politely, otherwise I know what to say to you.' This behavior was completely unacceptable and left us feeling harassed and unsafe at the airport. Even though a refund was eventually processed, it does not excuse the subcontractor's conduct. We have documented all messages exchanged. We strongly recommend that other customers exercise caution when booking with this supplier at this location.
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