The customer service experience was very disappointing. My parcel was redirected repeatedly, and delivery was delayed for over a week—long enough that I had to leave for a business trip. The tracking was unclear, showing a branch instead of my address, leaving me uncertain about where my parcel would end up. Eventually, it was delivered to a drop-off point with only two days to collect it. I requested an extension of the storage period, even willing to pay extra, but the answer was simply 'no.' This is unacceptable, especially when the delays were caused by the service.
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DPD Polska ma ponad 50 oddziałów na terenie Polski. Ponadto jest częścią jednej z największych sieci logistycznych drogowych w Europie DPD (ponad 400 oddziałów w 30 krajach Europy) oraz międzynarodowej sieci lotniczej (220 krajów świata).