Review Time
My package was marked as undelivered even though I was at home and can prove it with video, as I'm in an apartment hotel. No courier showed up. Customer care told me they attempted delivery at a local store, but it was refused twice due to technical issues. The need to change the courier is unacceptable for a service that claims to deliver to your home. Instead of a proper delivery, I received false information and had my package sent back. Contacting customer care only resulted in receiving unhelpful information, and now I have to pay for this poor service. It's a complete rip-off.
My package was noted as undelivered even though I was at home, which I can prove with video evidence since I am in an apartment hotel. No courier arrived. Customer support claimed they tried to deliver to a local store, but it was refused twice due to technical issues. The need to change couriers is unacceptable for a service that promises home delivery. Instead of a proper delivery, I received misleading information and my package was sent back. Contacting customer support only resulted in unhelpful responses, and now I have to bear the cost of this inadequate service. It's a total scam.
I received an email notification that my package had arrived at a local store, but when I went there, they said it wasn't. Customer support was not helpful and made it feel like it was my fault. This has been a complete waste of time, energy, and money. I recommend avoiding this service and opting for alternatives instead.
Be cautious of this service! Whenever I ship with them, the measurements are consistently incorrect. Despite having proof (I take photos of the measurements and weight), they impose unjustified fees. I hope consumer protection agencies will take action against this dubious service.
This service is the worst I've encountered. I frequently have issues, as the courier never calls and doesn’t show up, even though I’m home all the time. I always receive notifications stating I was absent. I’ve never faced such problems with other delivery companies.
The customer service experience was very disappointing. My parcel was redirected repeatedly, and delivery was delayed for over a week—long enough that I had to leave for a business trip. The tracking was unclear, showing a branch instead of my address, leaving me uncertain about where my parcel would end up. Eventually, it was delivered to a drop-off point with only two days to collect it. I requested an extension of the storage period, even willing to pay extra, but the answer was simply 'no.' This is unacceptable, especially when the delays were caused by the service.
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DPD Polska ma ponad 50 oddziałów na terenie Polski. Ponadto jest częścią jednej z największych sieci logistycznych drogowych w Europie DPD (ponad 400 oddziałów w 30 krajach Europy) oraz międzynarodowej sieci lotniczej (220 krajów świata).
