My parents sent me a box with fragile content, such as fine china and plates from my grandmother. My dad paid extra for insurance on the parcel.
The package was unfortunately delivered to me with many broken pieces, despite the careful wrap, piece by piece, and the writings on the box specifying the content and its fragility.
My dad contacted dpd to report the damage and was told to provide receipts for the broken goods. They are plates from the 80s, there are obviously no receipts.
I contacted their customer service myself, explaining the situation and even did a research on the price of the broken pieces. I received an email asking me to submit the matter, after which I received again the same email. I had to re-explain the same issue over and over until they asked me to forward the issue to their “insurance” department.
After that, I have received no replies at all. The insurance email never cared to give me an answer, and the same customer service ignored me completely.
I’m sad because the content of the parcel had a personal value to me, and because my dad paid extra to ensure it, which was not useful at all since dpd is not refunding us any money.
I will never use dpd again for my deliveries, and I am thinking to proceed via legal ways, since their insurance was a complete scam.
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Als toonaangevende dienstverlener levert DPD dag in, dag uit standaard- en expresspakketten. Dit doen we namens duizenden tevreden klanten. Wij zijn deskundig op onze eigen nationale markt. En wij maken deel uit van de internationale DPDgroup.
Communicatie heeft de volle aandacht bij DPD. Of het nu gaat om communicatie met onze klanten, met potentiële medewerkers of met journalisten. Als onderneming zijn wij ons ook bewust van onze sociale verantwoordelijkheden naar medewerkers en milieu.See more
