Technical failure, customer service lies, and forced return!
Warning for everyone using DPD in the Netherlands. My package (13199110009432) arrived in Rotterdam on March 27th, but due to a technical error, I never received a pickup code.
I have done everything possible to collect my property:
I called support 3 times (March 28, 30, and April 1).
Every time, agents promised the code would be sent and assured me the package would stay in the locker. These were all LIES.
Yesterday, they ignored my calls and emails and started returning the package to Poland.
Today, support told me in Messenger that they "cannot stop the process" because the parcel is in the Veenendaal depot. This is unacceptable. The parcel is still in the Netherlands, and DPD simply refuses to fix their own mistake.
I refuse to pay for shipping again because of DPD's incompetence. This is 100% their fault. I demand immediate manual intervention to stop the return and provide my code! Avoid this company if you value your time and money.
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Als toonaangevende dienstverlener levert DPD dag in, dag uit standaard- en expresspakketten. Dit doen we namens duizenden tevreden klanten. Wij zijn deskundig op onze eigen nationale markt. En wij maken deel uit van de internationale DPDgroup.
Communicatie heeft de volle aandacht bij DPD. Of het nu gaat om communicatie met onze klanten, met potentiële medewerkers of met journalisten. Als onderneming zijn wij ons ook bewust van onze sociale verantwoordelijkheden naar medewerkers en milieu.See more
