On January 1, I ordered tires. About 5 days later, I received information that the shipment was being delivered, but I did not receive any SMS or email about the delivery. The shipment was returned to the warehouse and later to the seller. The money was refunded.
– On January 16, I ordered samr tires again.
– after few days 11:16 am I received an SMS that the shipment would be delivered between 11:00 and 12:00.
– I specially stopped my work, got in the car and drove home.
– Just 13 minutes after receiving the SMS, the DPD system noted that “the courier tried to deliver, but did not find anything at home”, although it was physically impossible.
Further: – I called customer service – they promised that the shipment would be delivered the next day.
– The next day, no one arrived, I did not receive any messages.
– I called again – again the same promises, again no delivery. So 3 diferent days and 3 diferend employers just lied to me! 23 of january I wrote email for them with all the timeline and all situation. Ofcourse they ignored me, and nobody answer nothing
– Today is already january 26, so I wait my tires almost one month. when delivery time is 5 days. Also in DPD app there is a function to change delivery adress or time, but ofcourse is not working.
This causes me great dissatisfaction because: – my time is being wasted, – misleading information is provided about the “delivery that supposedly took place”, – the shipment is not delivered, although I am reachable and at the specified address.
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Als toonaangevende dienstverlener levert DPD dag in, dag uit standaard- en expresspakketten. Dit doen we namens duizenden tevreden klanten. Wij zijn deskundig op onze eigen nationale markt. En wij maken deel uit van de internationale DPDgroup.
Communicatie heeft de volle aandacht bij DPD. Of het nu gaat om communicatie met onze klanten, met potentiële medewerkers of met journalisten. Als onderneming zijn wij ons ook bewust van onze sociale verantwoordelijkheden naar medewerkers en milieu.See more
