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Very disappointing experience with DPD. For two consecutive days my parcel was not properly deliver

Very disappointing experience with DPD.

For two consecutive days my parcel was not properly delivered.

Day 1: The driver (Zubar) marked the parcel as “delivery attempted – sorry we missed you.” This was incorrect. I was at home all evening and no one rang the doorbell or attempted delivery. The only proof uploaded was a photo of the back of our apartment building.

Day 2: Another driver (Nasim) marked the parcel as delivered and received by “NJHDBDBDB” around 20:30–20:50. This is clearly not a real name but random letters. The proof of delivery photo was only a very close-up picture of a parcel and does not show the location.

Even more concerning, the exact same proof-of-delivery photo was used for my husband’s separate parcel from another retailer, which was also marked as delivered but never received.

After contacting the retailer, I was told the parcel may have been delivered to 36 Hawk Brae, which is not my address. When we went there, nobody answered the door, and the map location provided does not even match where house number 36 appears.

Another question is why no calling card or delivery note was left at my address explaining where the parcel had been delivered. Instead, the system shows random letters as the receiver’s name.

The parcel contains pet food, and my cat is running low on food, so this situation is particularly frustrating.

What made the situation worse is that when I contacted DPD directly to request an explanation and investigation into the drivers, I was told to contact the sending company instead, because the incident happened the previous evening and “there is nothing they can do.”

This response is very concerning. A courier company should be able to investigate delivery issues involving their own drivers.

Overall, this experience has left me with very little confidence in the reliability of DPD deliveries.

Date of experience: Mar 05, 2026