After being unwell with a viral infection for several weeks, I wanted to make sure my cats had enough food until I could get to the shops to restock - yes, they're spoiled - so I ordered online with next day delivery. Unfortunately, the courier turned out to be DPD. I received a notification saying - YOU WEREN'T HOME WHEN WE CALLED. This is ridiculous. I was waiting in my garden for the driver. I contacted DPD Local and went through the usual frustrations - even the call handler acknowledged the inaccuracies in the driver's report. He wasn’t even in my street when he canceled the delivery. Maybe he was cold - well, tough luck, it's winter in the UK. Another escalation. Another waste of my time. I had to go shopping after all. Now I'm out of pocket. It might be time to start penalizing these companies when drivers act so irresponsibly. Currently, there's little to discourage this behavior. Both Amazon and DPD are among the worst in this regard. I stopped using Amazon in 2023. I never personally use DPD, but sometimes it’s unavoidable.
Claim your business profile now and gain access to all features and respond to customer reviews.
DPD en France fait partie de DPDgroup, le premier réseau de livraison de colis en Europe. DPD France assure la prise en charge, le transport, le suivi et la livraison des colis et documents.