It is unacceptable that in order to pick up a package, I must have a smartphone, mobile internet and enable pairing of the parcel terminal with my private device via Bluetooth. This is an unnecessary complication of the basic service for which I paid for delivery.Parcel pickup must be available to all users, including the elderly, people without a smartphone or people who do not want to connect their private device to external systems for security reasons. The current method of pickup discriminates against some users and imposes technical requirements that are not necessary for the delivery service itself.It is particularly problematic that users are required to turn on Bluetooth and open links to connect to the parcel terminal device. As a user, I have no control over what technical information is exchanged between the device and the system.Additional digital requirements should not be required for the basic parcel pickup service if simpler and more secure solutions exist (e.g. a PIN code on the device itself).This method of pickup seems technologically forced, not user-oriented. Parcel delivery should be simple, accessible to everyone and without the need to connect a private device to the delivery service infrastructure.
Claim your business profile now and gain access to all features and respond to customer reviews.
DPD Dynamic Parcel Distribution GmbH & Co. KG is one of the leading provider of parcel services in Europe with a unique, high-capacity transport network with more than 500 DPD depots in more than 30 countries.