This is by far the most dishonest shipping company operating in Europe. I am waiting for an express parcel (084488**013) that has been held hostage in their Lisbon hub for weeks.
The dishonesty: To justify their internal delays and avoid penalties, they falsified the tracking status to "Mau Tempo" (Bad Weather) on days when the Madeira airport was fully operational and receiving dozens of flights. They lie to customers to cover up their logistical failures (sending express air cargo via slow sea freight without authorization).
The incompetence: Their email support promises a delivery date (Feb 5th), but their official system shows a date 10 days later (Feb 15th)—which is AFTER I permanently leave the country. Despite clear warnings that this will result in a lost parcel, they refuse to align their system or guarantee delivery.
I have had to involve the CEO and the regulators (ANACOM) just to get a reply. If you value your mental health and your property, never trust DPD Portugal.
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