Review Time
DPD Portugal specifically where I live on the Algarve are first class. DPD Portugal been delivering consistent rapid service ‘with a smile’ here for many years. Also of note is the fact they notify you ahead of time regarding impending shipments. Professional and friendly
This is by far the most dishonest shipping company operating in Europe. I am waiting for an express parcel (084488**013) that has been held hostage in their Lisbon hub for weeks.
The dishonesty: To justify their internal delays and avoid penalties, they falsified the tracking status to "Mau Tempo" (Bad Weather) on days when the Madeira airport was fully operational and receiving dozens of flights. They lie to customers to cover up their logistical failures (sending express air cargo via slow sea freight without authorization).
The incompetence: Their email support promises a delivery date (Feb 5th), but their official system shows a date 10 days later (Feb 15th)—which is AFTER I permanently leave the country. Despite clear warnings that this will result in a lost parcel, they refuse to align their system or guarantee delivery.
I have had to involve the CEO and the regulators (ANACOM) just to get a reply. If you value your mental health and your property, never trust DPD Portugal.
This is by far the most dishonest shipping company operating in Europe. I am waiting for an express parcel (084488**013) that has been held hostage in their Lisbon hub for weeks.The dishonesty: To justify their internal delays and avoid penalties, they falsified the tracking status to "Mau Tempo" (Bad Weather) on days when the Madeira airport was fully operational and receiving dozens of flights. They lie to customers to cover up their logistical failures (sending express air cargo via slow sea freight without authorization).The incompetence: Their email support promises a delivery date (Feb 5th), but their official system shows a date 10 days later (Feb 15th)—which is AFTER I permanently leave the country. Despite clear warnings that this will result in a lost parcel, they refuse to align their system or guarantee delivery.I have had to involve the CEO and the regulators (ANACOM) just to get a reply. If you value your mental health and your property, never trust DPD Portugal.
I've never seen such an unreliable, incompetent company. Booked a collection at my place, constantly received emails "failed collection attempt as no one was home", which was not the case. Customer service is useless, ended up having to bring the parcel myself to a local pickup point. Now, after more than a week, my parcel is still not delivered. The destination is 500km away. It's simply astonishing.
Didn't receive my package - I'm still being lied to regarding it's location. No updates when transporting goods to islands (even though it's against the PT law not providing the same service as on the mainland). Disinformation and lack of service quality. Over a month seems to be a little too long. Choose any other delivery company if you have an opportunity - this is not the first time.
Scam, attention - the deliveries are being scheduled randomly, the packages are getting lost. I still didn't receive my order, it was supposed to arrive in one week, I have been waiting for almost 2 months and still nothing. It's very inconvenient as they schedule random hours dates with the customers, sometimes in the past, so people keep on waiting the entire day at home and nothing happens. Attention!
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