After using lots of parcel companies over the years and having a few issues of late I decided to give DPD a chance……what a big mistake,the experience was horrific to put it bluntly,I booked 6 parcels in for the same address on the weekend for next day delivery,On the Monday I got a window of 15-45 to 16-45 for the parcels to be collected,at 15-47 I got a message,I am sorry that Hassan missed you,unbelievably Hassan never came,we have cameras and ring doorbell and no Hassan and the parcels were outside as my wife who weighs 8 stone carried them out for the courier although they weigh 30kg each,I called up numerous times saying he hasn’t even tried to come and they said they would get the depot to call him to collect that day,Well not surprisingly no Hassan came back,Next day I called and they said that they would be collected Tuesday,once again we had a window,this time it was James,James turned up saw the parcels which I booked in with the weight and dimensions they are banana boxes and James said he had no room for 6 parcels,I was fuming,I called customer services and they contacted the depot collections manager and he said he would send a sweeper in the morning,it’s now going to be Wednesday,I called Wednesday moand they called the manager and he guaranteed collection before 12 midday,well surprise surprise no collection,After lots more calls I finally got them collected at 3,Absolutely pathetic from DPD online,I am using other couriers going forward,My wife lost 2 days at work due to your poor service and the collections manager and Hassan the driver need sacking
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DPD Local is one of the UK's leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.
