This is this 3rd time using them as a pick up service for an Amazon return. They are always hours late. They will not pick up a parcel from a porch, which I understand. However, when they set up a time frame for pickup and don't get there for 3+ hours late, it's a waste of time and totally inconvenient! It's easier to just drive it to Staples myself and will do so in the future. Do not use this option from Amazon! It's not worth it!
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