I have used this service twice, and sadly both times were problematic. The first instance involved a completely lost order, forcing me to place a new one. This time, the package was sent to the wrong address, returned to the distribution center, and I am still waiting for it, even though it was supposed to be a second-day delivery. While the support team is courteous and friendly, that doesn’t make up for the ongoing delivery issues. The company really needs to improve its operations. Given my experiences, I cannot rate it higher than one star.
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