Ordered a trench coat online labeled “light latte” with an almost white/beige colored coat in the picture. I was sent a totally different color, labeled “brown” and was actually a bright lavender coat - no exaggeration. Was told that they occasionally change the color names and sorry for my confusion. Their “happy shipping” locations are over 30 miles from my house, so not easy to return. I asked customer service to work with me. No such luck. Now I have a purple coat I don’t want and I am out $100. They advertise anything they want and send you whatever they have available, hoping customers will just keep it since it’s a pain to return it. Customer service told me the color I ordered was never in existence, even after I showed them my order receipt and website screenshots. Never again.
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Draper James is a retail brand focusing on fashion, accessories, and home decor by Reese Witherspoon XO For questions, please reach out to customercare@draperjames.com!
