My experience started poorly and then got worse. First, they forgot to ship my item until I emailed 2 weeks later asking for an update - there was no acknowledgment of this, just a brief response after they sent a system-generated email telling me that "my order has shipped!" Then, FedEx lost the package (which I know isn't Draper James' fault, but read on): I called FedEx after the tracking showed the package had been in the same place for 3 weeks and the site showed "no delivery date scheduled," and the FedEx rep told me that means the package was lost and to contact the seller. I emailed Draper James explaining what the FedEx rep told me and sent screenshots of the tracking, but instead of believing me and actually doing anything, Draper James basically said "well, tracking still says 'in progress' so..." and left it there. That was 2 weeks ago. I emailed again over 24 hours ago and told them that I'm upset, and haven't heard back. So I've been waiting 7+ weeks for 2 t-shirts that I spent over $80 on, which is pretty ridiculous considering I'm not a rich person online shopping in 1997, when waiting this amount of time for that purchase might have been expected.TLDR; terrible customer service, do not recommend.
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Draper James is a retail brand focusing on fashion, accessories, and home decor by Reese Witherspoon XO For questions, please reach out to customercare@draperjames.com!
