We have booked tickets for tomorrow (19th Feb), only to later see that the majority of the park is closed. Only Thomas land being open.This was not made clear at all, at the time of booking online. There were no messages or warnings saying this. I have also read reviews online and on Trust Pilot of people doing exactly the same, and queues of people at your guest services this week complaining, as they had driven for their visit only to find none of the rides open. With staff stating they have had the same issue all week. So this is clearly an issue on your part of not making this clear at time of booking.This is unacceptable. I have also tried to move the date of our visit to another future date instead, with all dates other than this week, in red, meaning they are unavailable to move our booking to… why is this? I have tried looking for a phone number to call and apparently you have absolutely no customer service team to speak to, with everything done online, with no guarantee of a reply for up to 10 days?!Not sure how I am supposed to sort out issue out before tomorrow with no way of contacting you??
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