Review Time
We were completely scammed by the misleading advertisement of this company. Arrived half term to enjoy the day with two teenagers only to find that no attractions were actually open apart from Thomas land and the Zoo. The website is deliberately misleading and i feel this has been a deliberate attempt by the company to scam individuals. Over 50 families were left in the same position as us, travelling miles to a park with no attractions open. The manager Ollie was rude, unhelpful and to be frank totally out of his depth as the role of manager. He advised me that if i wasnt happy then to just leave the park, totally unsympathetic and very ignorant. The park when we arrived also looked very run down and in need of some repair. I would avoid this theme park at all costs and spend your money elsewhere.
We were completely scammed by the misleading advertisement of this company. Arrived half term to enjoy the day with two teenagers only to find that no attractions were actually open apart from Thomas land and the Zoo. The website is deliberately misleading and i feel this has been a deliberate attempt by the company to scam individuals. Over 50 families were left in the same position as us, travelling miles to a park with no attractions open. The manager Ollie was rude, unhelpful and to be frank totally out of his depth as the role of manager. He advised me that if i wasnt happy then to just leave the park, totally unsympathetic and very ignorant. The park when we arrived also looked very run down and in need of some repair. I would avoid this theme park at all costs and spend your money elsewhere.
We have booked tickets for tomorrow (19th Feb), only to later see that the majority of the park is closed. Only Thomas land being open.This was not made clear at all, at the time of booking online. There were no messages or warnings saying this. I have also read reviews online and on Trust Pilot of people doing exactly the same, and queues of people at your guest services this week complaining, as they had driven for their visit only to find none of the rides open. With staff stating they have had the same issue all week. So this is clearly an issue on your part of not making this clear at time of booking.This is unacceptable. I have also tried to move the date of our visit to another future date instead, with all dates other than this week, in red, meaning they are unavailable to move our booking to… why is this? I have tried looking for a phone number to call and apparently you have absolutely no customer service team to speak to, with everything done online, with no guarantee of a reply for up to 10 days?!Not sure how I am supposed to sort out issue out before tomorrow with no way of contacting you??
We drove about 3 hours including traffic to stay at a hotelAbout 30 mins from Drayton manor. The next day we went and literally nothing was open. Only Thomas land and even some of those were under maintenance. Apparently during half term only Thomas land is open. The rest of the park is closed. When booking this it was not clear on the website. If I was the only one that got it wrong then that would be my mistake. However for at least 2 hours streams and streams of people went to the guest services to complain as they didn’t realise the whole park was going to be closed. Not only that but even staff were saying it was the same problem the day before. So surely this becomes a Drayton manor problem for not making it clear on the website that only Thomas land is open for half term. Taking to them is like talking to a brick wall. I feel like they scammed us as we paid to go but left an hour later to make the 2 hour drive home.
We drove two hours for my son's 2nd birthday to find the park closed. No email to warn that the park would be closed. We asked why this was the case and they claimed it was due to bad weather but it was a sunny day. Another 2 hour drive back for my two year old on his birthday.
I spoke to a lady named Karen from Drayton technical support and she couldn't of been more helpful, patient and polite. She spoke me through how to set the times for the heating to come on using my programmable RF 901 roomstat and I couldn't be more greatful. Thank you Karen
It has potential but very badly organised. Visited on a fairly quiet day but still massive que to get in, and big ques on all rides due to very poor organisation, broken seats limiting riders and far too many fast passes. Waited 20 mins in one que which didn't move at all because of the number of fast pass people waiting. Won't be returning.
I had an amazing day at Drayton manor. I was very fortunate to plan my day on the least busy day at the theme park all year, there were weather warnings out as well as it being a weekday in September so there were less than 600 individuals in the park. Due to this, I was able to go on every coaster 3 times, including the wave, I also went on Loki and Thor 3 times. I went on every single ride in the park and all of the staff were amazing, welcoming, friendly and funny!Because of the amazing atmosphere between guests and the staff the day was great, I felt confident to go on many rides by myself and even at the front of every coaster (some rides I had entirely to myself!) due to the weather the only rides that were closed were slepnir, river rapids, air racers and bounty pirate ship, on the day the website didn’t detail that all these rides would be closed so I was a little disappointed however the day was so amazing regardless.I went again and got to go on The Wave 10 times, Maelstorm like 20 times, Air racer 4 times, Pirate ship 4 times, Loki 2 times and the rest atleast once :3 Going in December seems to be the best time to go so you can do as many rides as possible, just wish I had friends ago with, as both times I’ve been to this park I’ve had to go on most rides alone haha. Staff at the park are always really friendly, honestly the best staff I’ve had the experience with at any theme park yet they’re always so bright and cheery!Unfortunately, I had a bad experience with the staff online who refused to refund my friend’s ticket whom was beaten up just the day previously as the store he was working in got robbed so he obviously couldn’t come, even with the crime number they were firm no refunds under any circumstances. Which is just frankly, unfair, there’s things that happen in life and this wasn’t one that could’ve been prevented.
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