Booked on the Thursday for the Sunday using a return code for 2 adults and 2 children that had to be used before the end of November. Travelled nearly 2 hours to get there and found out the theme park was closed. There was no information online to say the theme park was closed and there was a confirmation email sent out after we booked. There were 5/6 other families who were there in the same situation there in the car park. I even checked my email and the website to double check I hadn’t made a mistake! I went in and spoke to an apologetic and helpful security guard who informed me the park had been shut for 2 weeks and it was just the zoo open. When I said I had booked he said because it was an ‘open ticket’ it had allowed the booking. According to the security guard there is a calendar on the website which tells you the dates it is open, I can’t believe they don’t highlight it on the home page! Google also has it listed as fully open! This must happen literally hundreds of times a week as I mentioned there were at least 5 other families there at the same time. Ridiculous waste of time, around £30 in diesel and £18 on the M6 Toll! Thanks Drayton Manor for ruining my kids weekend!
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