I purchased a SMART Repair Plan from Drayton Motors, who told me it covered “up to 10 cosmetic repairs.” No limitations or exclusions were explained at the point of sale. When I later submitted a claim, it was rejected due to undisclosed size restrictions. The dealership refused a refund and dismissed my concerns, relying on the fact that the conversation cannot be evidenced. This experience has left me with no confidence in their sales practices or integrity. Do NOT take out their seemingly all singing all dancing cosmetic repair scheme which they gloss over the details of. Absolute con. I’m now pursuing through the ADR and Motor Ombudsman. Avoid taking these ‘offers’ out as they promise the earth and deliver nothing. Shocking way to treat customers. It’s made me think twice about using the dealership again and I’ve been a loyal customer as have other family members. Grantham Lincs is the branch I have dealt with. Disgusting way to treat customers to imply that I was told but because it can’t be evidenced, it’s tough. You’ve been warned.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to the Drayton Motors Team, Lincolnshire's No.1 Dealer group for Kia, Suzuki, KGM, Omoda & Jaecoo. We are based in Boston, Louth, Grantham and Scunthorpe. We are a multi award winning business, including several for our customer satisfaction results.
