Review Time
We purchased our new family car from Drayton Motors Grantham in November last year, and we couldn't be happier with the experience, all thanks to the incredible service provided by our dedicated salesperson, Frank Civillio.
Frank is truly a gem—incredibly witty and genuinely down to earth. He didn't just sell us a car; he went the extra mile to ensure we got the perfect vehicle for our family’s needs. He made the entire process seamless and enjoyable.
Thanks to Frank, we now have the ideal car, and we can't wait to start making great memories with all the road trips yet to come.
Aaron at omoda was very helpful had a few hiccups but not with him or Drayton’s was shipping area but was all solved . Very helpful and top guy pleasure doing business with you we love our omoda c5 . Showed us all we needed to know with the new car we absolutely love it .thanx x
I purchased a SMART Repair Plan from Drayton Motors, who told me it covered “up to 10 cosmetic repairs.” No limitations or exclusions were explained at the point of sale. When I later submitted a claim, it was rejected due to undisclosed size restrictions. The dealership refused a refund and dismissed my concerns, relying on the fact that the conversation cannot be evidenced. This experience has left me with no confidence in their sales practices or integrity. Do NOT take out their seemingly all singing all dancing cosmetic repair scheme which they gloss over the details of. Absolute con. I’m now pursuing through the ADR and Motor Ombudsman. Avoid taking these ‘offers’ out as they promise the earth and deliver nothing. Shocking way to treat customers. It’s made me think twice about using the dealership again and I’ve been a loyal customer as have other family members. Grantham Lincs is the branch I have dealt with. Disgusting way to treat customers to imply that I was told but because it can’t be evidenced, it’s tough. You’ve been warned.
We purchased our new family car from Drayton Motors Grantham in November last year, and we couldn't be happier with the experience, all thanks to the incredible service provided by our dedicated salesperson, Frank Civillio.Frank is truly a gem—incredibly witty and genuinely down to earth. He didn't just sell us a car; he went the extra mile to ensure we got the perfect vehicle for our family’s needs. He made the entire process seamless and enjoyable.Thanks to Frank, we now have the ideal car, and we can't wait to start making great memories with all the road trips yet to come.
Agree with Ace, fine till you have a problem. Car playing up, initially offered that they'd look at it mid December! Then next week, told if it wasn't covered by warranty £180 for investigation. Couldn't do next week and told them, got told if I wanted it under warranty then call back and he hung up on me ! Rude, inconsiderate, no offer of courtesy car. What's the point of the warranty if you have to go without the car ! 2nd bad experience, no way will I entertain kia cars again. It's the dealership tho not the product.
Drayton Motors, Grantham: It took 3 weeks of phone calls and emails after picking up my new Kia to find out that the car floor mats and boot protector I'd wanted hadn't been included in the order. The salesman had left and the sales manager pointed out that I should've checked the order form when I signed it. Since I'd signed on a tablet it's not clear to me when I could've checked the order and the first time I saw a printed copy of the form was when the sales manager emailed me a copy in response to my query. Sales procedures went awry in other ways too, and the sales manager has been curt and extremely unhelpful in response. I will tell friends and family to buy from a different sales room.
Had an ongoing issue which was being dealt with by a guy called Lee, he has now moved to Grantham Branch so the new business manager got involved and that's where it went dead. We tried to reject the car on safety grounds and not of satisfactory quality but was fobbed off by him saying the problems are normal characteristics of the car. We had a video from the service technician stating that he had tightened the subframe bolts, this business manager said this did not happen. We emailed him to say that we had the video and explained the whole story from when we purchased the car, brand new, but he couldn't even be bothered to respond to the email, despite 2 phone calls to try and check he'd received it. They are appalling at getting back to you, you have to do all the chasing and they hide behind the fact that they are waiting for approval from Manufacturer. 8 moths of aftercare he'll. Very disappointed.
We’ve just purchased a car from Drayton motors for the first time. We dealt with Rhys whose passion for cars shone through. He was extremely knowledgeable and easy to chat with. This is our first Kia Sportage and before we left we were given great instructions on all the techno in it! A lot! We had plenty of time to look round and make a decision and were both surprised at how quickly the car would be ready and it really does look good. Before we left the manager came over to thank us for our custom and during the weekend we also received a message from Rhys thanking us. The handover was extremely smooth with all the tax and change of keeper stuff being done for us. I’m looking forward to next June and my car’s service! Tea and coffee available!
I just bough a car from Drayton Motors Scunthorpe and i am so pleased with my car, I would like a big thank you to Rhys for all the help and sorting out the details of my new car nothing was too much trouble polite young man.
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Welcome to the Drayton Motors Team, Lincolnshire's No.1 Dealer group for Kia, Suzuki, KGM, Omoda & Jaecoo. We are based in Boston, Louth, Grantham and Scunthorpe. We are a multi award winning business, including several for our customer satisfaction results.
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