Had an ongoing issue which was being dealt with by a guy called Lee, he has now moved to Grantham Branch so the new business manager got involved and that's where it went dead. We tried to reject the car on safety grounds and not of satisfactory quality but was fobbed off by him saying the problems are normal characteristics of the car. We had a video from the service technician stating that he had tightened the subframe bolts, this business manager said this did not happen. We emailed him to say that we had the video and explained the whole story from when we purchased the car, brand new, but he couldn't even be bothered to respond to the email, despite 2 phone calls to try and check he'd received it. They are appalling at getting back to you, you have to do all the chasing and they hide behind the fact that they are waiting for approval from Manufacturer. 8 moths of aftercare he'll. Very disappointed.
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Welcome to the Drayton Motors Team, Lincolnshire's No.1 Dealer group for Kia, Suzuki, KGM, Omoda & Jaecoo. We are based in Boston, Louth, Grantham and Scunthorpe. We are a multi award winning business, including several for our customer satisfaction results.
