I reserved a vehicle for £99 at Boston. The next day a family member phoned up on my behalf to discuss the car and we were told it was all good and discussing the basics. We then said we would be in touch on Monday to discuss a deal to which they were understanding and agreed. The reservation time frame is 2 days, once it ran out I immediately reserved it again so I would still have the car reserved in time for when we discussed the deal. I then got an email and was told that the car had been sold ‘subject to finance approval’. I was confused and upset as I reserved the car and we were in contact. The dealership told me that they tried to get in touch with me but couldn’t? I had no phone calls from the dealership and my details on the reservation are correct as I have just checked before writing this review. I also was in touch with them the day after I reserved the car? which makes no sense and to me, just sounds like an excuse. They also told me that the customer who then bought the car came down to see the car. I don’t understand how that is possible as it was reserved for the full time period that it was on sale for and that they reserved it over the phone. I also don’t understand that as I reserved it as soon as my other reservation stopped. On the phone I was told that because I wasn’t in contact that is why they had done this however I was in contact through email and through phone calls and told them when my family member would next be in contact as we are all the way up north. I overall find this experience rather sneaky as they were so quick and I cannot tell everyone how I was in contact and how I reserved it again straight away yet somehow they managed to have someone go down and see the car and also reserve it ‘through the phone’ but still have the car available to reserve on both auto trader and their own website. Don’t get me wrong, Ryan who had nothing to do with this deal was nothing more than apologetic and lovely but Callum who I was in contact with was the one who appeared to done all of these sneaky moves. I would just beware when dealing with certain people at this dealership as they appear to be quite sneaky and even if you have reserved a vehicle, they’ll do sales behind your back. Also to my knowledge reserving a car means securing a vehicle whilst you discuss a deal which is what was done and was going to happen.
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Welcome to the Drayton Motors Team, Lincolnshire's No.1 Dealer group for Kia, Suzuki, KGM, Omoda & Jaecoo. We are based in Boston, Louth, Grantham and Scunthorpe. We are a multi award winning business, including several for our customer satisfaction results.
