Our organization transitioned to DrChrono expecting a stable, enterprise-level EHR suitable for a multi-provider medical practice. While reporting functionality exists, it is not intuitive. Data that appears straightforward, such as scheduled patient activity, often requires additional, non-obvious steps to be captured accurately in reports, making routine KPI tracking inefficient.Billing stability required nearly a year of repeated troubleshooting. Even now, the system can behave inconsistently—clinical entries such as CPT codes or diagnoses may not save properly, disappear, or duplicate, and information that appears correct during documentation may display differently once routed to billing.Patient statements are also not patient-friendly. They resemble internal accounting ledgers rather than clear, understandable statements, requiring staff to manually recreate statements upon request, adding unnecessary administrative burden.Support has generally been courteous, but issue resolution has been slow, with timelines frequently shifting. We would also advise practices to carefully review contract terms, as some provisions are non-standard, including continued provider licensing charges even after an associate is no longer with the organization.Overall, the platform has required significant workarounds and staff time to maintain basic operational clarity. We recommend that practices thoroughly test workflows and review contractual details before committing.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
