Review Time
Horrible, horrible, horrible. We have been using DrChrono since 2013 and have SUFFERED tremendously trying to get this platform to work. The new owner Everhealth has re-designed the interface making it harder to use, the support is DREADFUL. We stayed with it for longer than we should have just because of the difficulty of switching to an new EMR. DO NOT GET YOURSELF SUCKED IN BY THIS HORRIBLE HORRIBLE UNRELIABLE UNPROFESSIONAL CRAPPY P.O.S.
Horrible, horrible, horrible. We have been using DrChrono since 2013 and have SUFFERED tremendously trying to get this platform to work. The new owner Everhealth has re-designed the interface making it harder to use, the support is DREADFUL. We stayed with it for longer than we should have just because of the difficulty of switching to an new EMR. DO NOT GET YOURSELF SUCKED IN BY THIS HORRIBLE HORRIBLE UNRELIABLE UNPROFESSIONAL CRAPPY P.O.S.
I’ve used DrChrono for four years. The experience has steadily worsened.What began as a functional, basic EHR has become increasingly difficult to manage. The primary issue has been customer support.Support is challenging to reach, and response times are often prolonged. Issues that directly affect operations can remain unresolved for extended periods.Multiple emails, calls, and messages frequently fail to produce timely or meaningful assistance. Connecting with the appropriate department or individual is unnecessarily difficult.For a system that is central to daily clinical and administrative workflows, reliable support is essential. This has not been our experience.
We moved to DrChrono expecting an enterprise-level EHR. While reporting technically exists, it is not intuitive or user-friendly. Even when a patient is clearly on the schedule, reports often require extra, non-obvious steps to capture data correctly, making routine KPI tracking inefficient and error-prone.Billing took nearly a year of back-and-forth to stabilize, and even now the system frequently glitches. CPT codes, diagnoses, and entries may disappear, fail to save, or duplicate. What appears correct on the clinical side can show differently once sent to billing, creating real risk and added cleanup work.Patient statements are also a major weakness. They read like internal accounting ledgers rather than clear, patient-friendly statements, forcing staff to manually recreate statements each time a patient requests one.Support is generally polite, but resolution is slow and often reactive. In addition, practices should read the contract very carefully. Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic.Overall, this platform has required far more workarounds and staff time than expected.
Our organization transitioned to DrChrono expecting a stable, enterprise-level EHR suitable for a multi-provider medical practice. While reporting functionality exists, it is not intuitive. Data that appears straightforward, such as scheduled patient activity, often requires additional, non-obvious steps to be captured accurately in reports, making routine KPI tracking inefficient.Billing stability required nearly a year of repeated troubleshooting. Even now, the system can behave inconsistently—clinical entries such as CPT codes or diagnoses may not save properly, disappear, or duplicate, and information that appears correct during documentation may display differently once routed to billing.Patient statements are also not patient-friendly. They resemble internal accounting ledgers rather than clear, understandable statements, requiring staff to manually recreate statements upon request, adding unnecessary administrative burden.Support has generally been courteous, but issue resolution has been slow, with timelines frequently shifting. We would also advise practices to carefully review contract terms, as some provisions are non-standard, including continued provider licensing charges even after an associate is no longer with the organization.Overall, the platform has required significant workarounds and staff time to maintain basic operational clarity. We recommend that practices thoroughly test workflows and review contractual details before committing.
DrChrono was a huge mistake. They seem far more interested in billing than supporting their customers—especially small businesses. We were charged for a data import that never happened and for a staff member who left before training even began. Despite raising this issue, nothing was resolved.There’s no trial, no way to see if the system will work for your practice before you’re locked in. Once you sign up, good luck getting any help or timely answers—responses are slow and unhelpful. Additionally, even if you cannot use the system due to an issue that they failed to tell you about, they continue charging you for the program! They say they will charge you for less than your full year and want you to be grateful! They are only in it for the money! We can’t even use their system for half of our services and never even started using it and still continue to charge us!Bottom line: if you’re a small business, proceed with extreme caution. You won’t know if you like the product until you’re already paying, and if problems come up, don’t expect urgency, accountability or understand. You will get nothing from them! I would never recommend DrChrono to anyone.
We’ve been using DrChrono for over five years, and they used to provide excellent customer service. However, over the past few months, they’ve repeatedly overcharged us, and customer service has not responded to our repeated requests for months.
There is absolutely no customer support. They charge per provider but good luck getting one added. Think it will be quicker to manually transfer all our information to another EHR than to get our NP added to this one. Don't walk away from this EHR RUN. Find another this one DrChrono a waste of money.
Extremely disappointing EHR experience. The company automatically renews contracts and, despite providing the requested 30-day notice, did not honor the cancellation. Instead, the contract was extended under disputed terms, resulting in charges of nearly $500 per month for a basic and poorly functioning EHR system. There are multiple alternative EHR platforms available at significantly lower cost with better functionality. I would strongly advise not to sign up for this service.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
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