We used DrChrono as the EHR platform for our medical practice beginning in January 2023 and ultimately decided to part ways due to persistent billing and support issues.During our time on the platform, we were charged a per-provider fee even after a provider was no longer employed or using the system. We raised this issue multiple times over several months and requested available remedies to align fees with actual provider usage, but were told adjustments could not be made due to renewal timing.After formally disputing the charges and attempting to resolve the matter directly, our account was referred to collections while the charges remained disputed. Platform access was discontinued during a period when insurance receivables were delayed due to a government shutdown, which created additional operational challenges for a primarily Medicare-based practice.After nearly two years on the platform, this experience made it difficult to resolve billing concerns in good faith or exit the relationship cleanly. Practices considering DrChrono, particularly those with a high Medicare patient mix, should carefully review contract terms related to provider counts, renewals, access to data, and dispute resolution before committing.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
