Poor customer support to fix their simple error.. we paid yearly $1653 for the Prometheus plan which covers 12 months , then when it was due for the 2025-2026 year they started billing us monthly the same $1653 amount instead of one charge yearly , so they kept running my credit card $1653 per MONTH x12 months which would amount to over $19,000 a year instead of $1653 per year . We recognized THEIR error and contacted them which required multiple phone calls, then 7-8 support tickets and still after 2 months no resolution. I was forced to do chargeback and block them from my credit card … additionally they have a tech error on their website that when you enter the credit card and asks for your state , since we are in Washington DC , the website won’t take a card which we brought to their attention but still never fixed
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
