We changed from Practice Fusion to Drchrono a year ago and it has been a nightmare. It takes multiple clicks for any action. Patient portal messages are all on separate threads so when one replies the original message is not attached and you have to go back and open all of the patient messages in order to recall the concern and reply appropriately. There are multiple patches for labs and radiology orders/results. We can order Labcorp and Quest labs through the lab ordering section but if we want to order labs through West Pacific or any other lab we have to go through the Health Gorilla patch. Lab orders come in through the lab ordering section and it is confusing if the lab order was given in May and the patient had the labs done in August. The results are all over the place. Sometimes they don't come in through the lab order section and are received as documents. The system is very fragmented. The customer service is very poor as it takes days or longer for a response to any concern and while the staff is courteous and interested there is usually no resolution. At one point we were asked for constructive input and spent a couple of hours providing this with no response. There is an option for voice activated dictation for progress notes but this only works for iphones or ipad, not for android. It is bad business to limit this service. The erx is ok but any medication that was ordered more than 6 months ago has to be reordered, cannot be refilled as the original entity has somehow timed out. Click click click. The favorable parts are that documents can be easily emailed to patients if they are signed up for their portal and efaxing is very easy. Patients like the portal and the system is easy to learn but with that learning comes an awareness of the many shortcomingsWe are changing to a new system as of 1/1/20 that will hopefully be better. Perhaps this is the status quo of EHR but hopefully there is a better product out there somewhere. Practice Fusion was a reasonable and economical program but did not meet the needs of our growing practice. Drchrono was clearly a step backwards. Would not recommend this program. If you are solo practice or less than 5 providers it would be worth checking in to Practice Fusion. Otherwise good luck!
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
