I’ve been using DrChrono for over 5 years, and I can confidently say it’s been one of the most frustrating and disappointing decisions I’ve made for my practice. From day one, their system has been unreliable, and their support nearly nonexistent.One of the biggest issues has been with billing. I was never properly trained on how to use their billing system. When I asked for help, they tried to charge me extra just to receive training that should have been included. To this day, I have never successfully submitted a medical claim through DrChrono that resulted in payment. That’s unacceptable.On top of that, lab ordering is a mess. I created a Labcorp account as instructed, yet I’m still unable to order labs. No one has ever followed up to help. Their AI help desk “Dr. C” is completely useless, and there is no phone number to reach a real person. Any support tickets or complaints take at least 3 business days to get a response—by then, patients are already upset and gone.This review is my final attempt to get someone from DrChrono to resolve these issues, because no one is reachable. For what they charge, the service is beyond unacceptable. They deserve no stars at all—if I could give them zero, I would.Physicians: save yourself the money, time, and headache. Do not sign up with DrChrono. Look elsewhere.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
