DrChrono's 9th reply to me is as follows:I hope this email finds you well! I checked with the development team and the specialist, they have confirmed that the ERA which was received from the payer was posted successfully. If you observe the payment posted was incorrect,you need to check with the payer from where the ERA was received,because the system will post the information only from the ERA received. Also i have attached the source file for your reference on what the ERA was received with so that you can check the same in the ERA. Please let me know, if you have any other queries.If the issues persist, please reply to this support ticket.My last email back to DrChrono:I have no problem with how your software posted the claim...........the problem is how your Adjustment Master is working. Two different times you have logged onto my computer and verified that you and I have the Adjustment Master set up correctly to automatically adjust the secondary payer's amount that they are saying that I should write off, even though it is a duplicate of the primary payer's adjustment amount.Even as of yesterday, 7/23/2024, the Adjustment Master is not working correctly. I am still getting negative numbers in my accounts receivable. I don't know how else to tell you that this is a huge problem. I don't know how to make you understand what the real problem is. Two phone calls and you logging into my system to view the problem, twice, and lots of emails back and forth and you still have NO CONCEPT of what I am telling you the problem is and thus I can get no resolution.I am going to have to post this thread on social media to see if I can crowd source an answer to my problem. I have no more faith in your customer service support. I am sure you are a nice person, but DrChrono's customer service is the worst I have ever encountered in the 45 years I have been working in the medical/insurance business.
Claim your business profile now and gain access to all features and respond to customer reviews.
DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
