I have been with DrChrono for about 10 years - a "loyal" customer. At the time we signed on we knew it was a fairly new company in a "new world" of EHR. The concept is great. I created many custom templates. The big problem, as many other reviewers have noted, is HORRIBLE SERVICE and also frequent breakdowns. I was promised MANY times that I would have ONE contact person. Not only did this not happen until recently, but on the occasions when someone in the past told me they WERE the contact person, a few days later they were no longer with Chrono, and I was told they do NOT offer a single point of contact for service. They don't leave phone numbers to call unless you manage to get one from someone answering your emails. Overall, I find the system easy to use WHEN IT WORKS, but service is so poor I regret wasting all these years trying to get good service. Also, when they switched to a new cloud service, the up time went the H-E double hockey sticks. Their service performance site completely misrepresents their uptime (or should I say downtimes). Even today, the on patient portal was NOT functioning well enough to consent patients in a timely way. It was NOT listed as having a problem. We see this time and time again. There are many other service issues. I'm glad I never used their billing given what I read above. AVOID THIS COMPANY. They do NOT live up to the promises of the product which has great potential. SERVICE is everything. I don't feel that their service leadership truly understands what it means to not have good communication, rapid resolution of problems, and true customer satisfaction for a medical practice that is small. It is highly disruptive when it goes down, and at times you can't even report a problem since doing so requires the system to be up and running!PS: I just read the response below. The response is exactly what I've been told MANY MANY times over the past 10 years regarding this same issue of poor service. Frankly, I would venture to guess this is not a PEOPLE problem. It is a system problem. You really need to assign a single person (with clearly identified back up when that person is on vacation or not available) as a service point of contact that would include sales/service/etc. The T-Mobile service model might be applied. Ergo, the response to this is more of the same and an indication that once again the system is completely failing customers that need service. And believe me, this is hardly the only "down" time they have, and their charts/graphs of down time don't come close to showing service problems.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
