Like everyone else, we have had just a terrible time with the billing aspect of this company. We lost 150k in one year because dr chrono’s billing team (which is outsourced to another country) didn’t do even a small portion that they are contracted to do. Didn’t follow up on denials, had the audacity to send claims back to the practice with issues like “there’s a place of service error” or asking the practice for coding clarification that the billing team is responsible for. This is not uncommon as is evident by all the reviews, the issue lies in that the company feels like they can continue to charge the client for services that aren’t rendered. This is a breach of contract, yet they continuously say they are working on the issue. At this point, I have been told I renewed my contract recently, however they have yet to provide said contract showing my signature. The services, or lack of, have been so bad that I told my rep they could pay me 50k a year to stick with the billing tram and I would still refuse, because I would be losing more than that staying with them.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
