Update 10/2024They have changed their help ticket format. There is no longer somewhere to view progress on all open tickets. We had to make a spreadsheet ourselves to track ticket numbers, so we can email them and ask them for status updates. There is no real way to export patient files to a new EHR. 8 years of records for 8 providers will be an absolute nightmare. We’re basically hostages.UPDATE: management did mention that they saw this review and gave me a credit on my statement. They have not, however, solved help tickets that have been open for 6+ weeks. So my assessment of them stands. Buyer beware. Actually, don’t beware. Choose a different vendor.We’ve been with dr chrono for almost 5 years. The first year was really good. And then things went steadily downhill, and the service is now abysmal. They do a decent job at initial onboarding, when you first sign the contract....because they still are trying to impress you. But later on when a new provider joins your group, be prepared for several months of pulling your hair out as you try to get the new person on boarded. Your new provider will receive no training. YOU will have to be on DrChrono about every detail, because they certainly don’t have an onboarding punch list. Keep in mind that if a provider leaves your practice, they will keep charging you for that provider until your annual contract ends. Even if you replace that provider. My newest provider has been waiting a month for them to get his credit card processing working. This after waiting 1.5 months for them to set up his claim submission correctly. So here we are 3 months and almost $1000 in monthly fees in and he still can’t fully collect payment for his services.What else? Automatic appointment reminders may or may not get sent. Your note or that appointment you’re trying to make may or may not get saved. Electronic statements that never make it to the patient portal. Claims that give the appearance of having been sent, but never make it to the insurance company... All “customer service” is via help tickets, no live assistance. They advertise integration with quest and labcorp, but labcorp refuses to integrate unless you’re a huge practice, so don’t count on it. Quest did eventually get integrated with us, but it took months and months and me going a little bit ballistic before it actually got done.They recently announced that they are moving their servers to AWS, and it will solve all the problems. They’ve been saying some thing or another will fix things for years now.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
