I chose Dr. Chrono because I needed an EHR to get me across the country (a lot less expensive than HIPAA compliant mover of paper charts). My expectation after the demo was vastly different than what was delivered. I've used it for four (mostly) excruciating months. Some might say - buyer beware - so I'll lay out a few things that were either not true, or just frustrating. 1) Tele-medicine through Chrono is limited to 80 hours a MONTH. I have 100% Telehealth practice and they knew that in the demo call. They will charge you an additional fee if you need more hours...significantly more than a Zoom Pro annual subscription. 2) Onboarding is scripted and when you ask a question, they have trouble moving away from the script. 3) Patients do not know when they have a message from OnPatient - no text available for this.4) You will likely have to create your own note templates which are clunky and takes a significant amount of time to learn how to do them. It took me just under a week and multiple videos that didn't explain what was needed. So much wasted time doing this - it could have been much more streamlined. 5) Superbill template cannot be altered and requires a signature which leads to needing another product to complete it. It was not useful - I made my own. 6) Online "help" documentation says it's updated, but there is no way they actually look at it. The images they use are old and don't always related to the verbiage which is incomplete or unclear. There is a "was this article helpful" button at the bottom. Out of 25-50 articles I read, maybe two had more positives than negatives. 7) Clicking - clicking - clicking - click - click - click - click - click - clicking - clicking - click - and - click.8) Feedback - they don't ask... well, at least not until I'd decided to look elsewhere, so I followed the link to the survey. You have to sign up for a Microsoft account in order to participate. 9) Stripe is NOT integrated.10) Bright point was when I used a patient's phone number in "search" and their name actually came up. That was it. Bottom line - Dr. Chrono is clunky, overpriced for what they ACTUALLY deliver and very far from being remotely intuitive. Save yourself the hassle - look elsewhere.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
