For anyone considering using DrChrono, DON'T!!! I haven't been receiving ERAs since October, despite hundreds of emails, calls, tickets, hours and hours of wasted time, etc. They've sent me on wild goose chases all over the place: "contact the payer, contact the clearinghouse, update the browser, clear your cache". Their policy is deny, delay, deflect. Last week, after seven months of this, I was told there was no way to get the missing ERA for hundreds of claims- case closed. They've refused to refund me. I've filed complaints on BBB- which they respond with "we're working to resolve the issue" and then close the complaint. When I create a ticket- they respond the same way- and close the ticket. I've sent certified letters to the CEOs of DrChrono and their parent company, EverCommerce with no response. This is in addition to the website outages, reminders not going out, then inaccurate reminders going out (which I did not create, but was billed for), claims randomly being rejected from the gateway, erx not going through, appointments disappearing, notes not saving. Now that I'm trying to leave and migrate to a new EHR, the new EHR is saying the bulk data is not transferable because it is not actually labeled by patient- just thousands of random files. You've been warned!!!
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
