I am writing in regards to Dr. Chrono.we’ve had them for over two years and we’ve had nothing but trouble with them. We are a small town family owned business with two practitioners and we are operating on a limited budget. When I decided to change services and hire an in-house coder and biller. she went back through charts,that, Chronos, coding and billing service and found several thousand dollars worth of fraudulently billed patient charts that we had already been paid for. We had to contact those payers and arrange a repayment plan. It was advertised as a hands off coding and billing service. Had we not manually audited all of their charts our practice could’ve been in serious trouble, I also received several repeated monthly billing statements that were overcharged. Once we recognized the fraudulent billing practices, we made the transition to a new EMR service Dr. Chrono immediately shut off access to our patient health information, we attempted to negotiate with them regarding the balance we owed them, and the amount of money we had to pay back to payers but they refused to listen. When we terminated our agreement with Dr. Chrono and were making our transion to our new EMR they denied us access to all of our accounts receivable from our payers and patients. Only one week into this they shut off all services including patient health information. This has caused a serious disruption in cash flow for our clinic. We are having to get attorneys involved. We had all of those issues with customer service as the reviews have stated and difficulty with communication with an actual person. Dr. Chrono is fraudulent and unethical I am warning anyone out there who is thinking about Dr. Chrono to absolutely run the other way. And I hope that insurance payers out there Will look into this with practices that have Dr. Chrono. They are more than capable of destroying a medical practice.
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DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.
The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.
Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.See more
