I normally don’t write long reviews, but my experience with Dreame Australia has been incredibly frustrating and deserves to be shared.I first purchased a Dreame X40 Ultra, expecting premium performance from a high-end robot vacuum. Instead, the unit struggled almost immediately:It couldn’t climb even small transitions from hard floors to carpetIt frequently got lost, spun in circles, and couldn’t return to the baseThe side brush fell off repeatedlyThe charging base developed rustIt emitted a burning smell while “charging”The vacuum simply didn’t clean properly, especially on carpets or edgesAfter extensive troubleshooting and communication, Dreame eventually replaced my X40 Ultra under warranty.Unfortunately, the replacement X50 Ultra (paid $2399!) has been just as problematic, if not worse.For weeks, the dustbin and dust bag have remained completely empty, even after multiple full cleaning cycles. The robot simply does not pick up debris. It also:Avoids edges and furniture instead of cleaning around themFails to lift its mops properly when transitioning to carpetRuns for 15–20 minutes on carpet before dyingSpins in small circles like it’s confusedAvoids cleaning under furnitureRequires constant remappingDoes not behave anything like advertisedI’ve tried everything: firmware updates, remapping, cleaning sensors, factory resets — many hours wasted on a product that should “just work,” especially at this price point.Meanwhile, the support phone number in the app is disconnected, and I often get no response to emails. When I do, the responses are slow and repetitive, with no long-term solution.The most surprising part?While waiting for Dreame to repair or replace my X50 Ultra, I purchased a cheap Lubluelu robot vacuum from Temu for around $179 as a temporary backup.And shockingly…That cheap vacuum performs 100× better than the $2,399 Dreame X50 Ultra.
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