Dear Dreame Support Team,I’m contacting you regarding my ongoing support case 83214858I’ve already been in touch with the first-level customer service, but unfortunately, the issue hasn’t been resolved after +50 emailsI kindly request that this matter be escalated to a supervisor or senior support representative, so it can be reviewed with proper attention.I expect a clear and definitive response regarding the next steps or possible product replacement, in accordance with EU warranty regulations. The shipment is never been sent to me Thank you for your cooperation.
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