Their robot vacuum L10 ultra ($2000) worked pretty well for 2 years and then starting having so many issues. It is now Feb 2026 and I’ve been trying to get it serviced or repaired through Dreame customer service since Oct 2025. They’re absolutely useless.
Will never buy another one. Not going to spend that kind of money and not be able to get it serviced or repaired.
Absolute joke.
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