STEER CLEAR! Be cautious if you’re thinking about purchasing anything from this company. Good luck if your item is defective and you need to return it, as it’s nearly impossible to reach anyone. You can only send messages and then wait days for a response, if you're fortunate. I’ve been trying for almost a week to get a return address for a faulty heated throw that hardly heats up—I’m still waiting. This must relate to their 14-day return policy, which is about to expire. They clearly don’t want you to return items. Customer service is appalling. What a complete mess of a company, once reputable—now in disarray. I will never purchase anything from them again. WAKE UP AND PROVIDE THE BASIC SERVICE CUSTOMERS DESERVE, AS YOU ARE FAILING MISERABLY AND NEED TO BE HELD ACCOUNTABLE FOR YOUR TOTAL LACK OF CUSTOMER CARE.
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We believe that warmth is what makes the world go round. It means comfort, wellbeing, and belonging all at once. For over 50 years, we’ve worked on innovative warming technology that keeps you feeling good, no matter the weather outside your window.
