I was asked to provide my availability for a collection, and I mentioned I could be available most of the time, suggesting a Tuesday would work well. Unfortunately, that was the last update I received until I followed up again on Tuesday. I cannot endorse this company due to the poor customer service. There is no phone number to call, making it impossible to reach a staff member directly. The website's chat feature seems to be AI-driven, providing only scripted responses and generating support tickets without connecting me to a real person. The only prompt response I got regarding my order was after posting an earlier review elsewhere. While I did receive a refund, I still have two items ready for collection, with no information about when that will happen. The last correspondence from the company was on Friday afternoon, and I confirmed that Tuesday would work for collection. Since then, I've had no further communication. Today is Tuesday, and I still haven't received confirmation about the collection. I emailed again this morning seeking clarity and am still waiting for a reply. This level of communication is unacceptable. I strongly advise anyone thinking of purchasing from this company to reconsider. If you do decide to go ahead, consider using a reputable reseller that offers better customer service, with real human chat support and a more reliable return process.
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We believe that warmth is what makes the world go round. It means comfort, wellbeing, and belonging all at once. For over 50 years, we’ve worked on innovative warming technology that keeps you feeling good, no matter the weather outside your window.
