Caution advised! The quality control and customer support from the company were disappointing. I ordered a pair of shoes on October 19, 2025, but received a clearly used pair. The shoe box even contained unrelated clothing tags. I contacted customer support, and they offered a full refund if I returned the shoes. After returning them, I awaited my refund and followed up only to be told to be patient. After multiple follow-ups, I was informed an exchange was being processed instead of my refund. This was not our agreement. The support team ignored the refund issue and was unhelpful. When I reached out again, they insisted I return the shoes once more to receive my refund. It feels unfair to make customers go through extra steps for the seller's errors! I returned the shoes again, and after no updates, I finally received my refund a month later only after contacting support again. Due to their poor quality control and even worse customer service, I will not recommend this company.
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We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems.
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