Buyer beware! Poor quality control and customer service from Dreampairs. I ordered a pair of shoes on Oct. 19th, 2025. The pair of shoes that arrived were clearly used. Inside the shoe box it even had other clothing tags that did not belong to the shoes. I reached out to customer service and THEY offered a 100% refund and that I send the shoes back.
I sent the shoes back and was waiting for my 100% refund. I followed up with customer service to get an update on the refund. I was told to be patience and it was going to be dealt with soon. After following up with customer service yet again, they told me an exchange item for the shoes was being sent instead. This was NOT what we agreed on. Customer service did not acknowledge anything about the 100% refund and was extremely unhelpful. I reached out to customer service again and was told the only way they’d be able to help me and give the refund was if I return the shoes again! It’s not fair to make the client go out of their way for the merchants mistake! I returned the shoes again and no further updates after that. Finally only after did I reach out to customer service AGAIN the refund was issued..a month later!
Due to their poor quality control from the start and even worse customer service, I will never buy or recommend buying from Dreampairs anywhere they are sold.
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We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems.
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