I ordered a mattress online on the 1st of January 2026. It was due to be for my toddler to move into their new room. I didn't hear anything for the first four weeks, despite an email via the form on the website and a voicemail to their customer care number.
I then received a call from the Galway store to set a delivery date and was told the week starting the 15th of Feb (i.e. this week as I write). No mention of my email or voicemail, so I have no idea whether they were looked at.
I rang the Galway store back again today to check on the delivery seeing as it was the end of the week I was given, and I was told that there's nothing they can do - it's the distribution team that will be in touch to set a specific date. I was told not to worry, but given no actual details on when I might hear back, so given my experience and the other recent bad reviews, I have very little confidence of getting the mattress any time soon.
I asked the rep in Galway if there was a way I could contact the distribution team if I still don't hear anything and was just given the customer care number, which rang out with no answer.
There's lots of similar reviews recently, I very much wish I'd read them rather than just taking their overall Trustpilot score on face value.
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Dreams is Ireland's and the UK's most loved bed retailer.
Owned by the world's largest bedding company, Somnigroup International (Formally Tempur Sealy International), Dreams has been providing an extensive range of beds, mattresses and bedding products for over 40 years.
From NASA born innovation to local, Irish made beds and mattresses, our mission is to deliver the best quality beds and mattresses to our customers, ensuring a great night's sleep for everyone.
We have around 2500 colleagues across Ireland and the UK, with 12 stores across the island of Ireland and over 220 stores across mainland Britain along with 2 online websites.
As well as fantastic service, we've invested in our innovative Sleepmatch technology, exclusive to Dreams. This nifty machine helps our customers find their perfect mattress in just three minutes.See more
