Ordered a bed online on the 28th of December got a call about a week before it was being delivered that it was coming on the 23rd of January I took my bed down leaving me with just a mattress to sleep on for one night I then got a call at 9am the day of delivery to tell me the bed is not coming as it’s not in stock. So unprofessional and honestly dumb. Then I get emailing back and forth this is the Tallaght branch dealing with this the first email was ai bull when I called her out for it I then got told I could get a full refund or if I wish to wait I could get 100 euro cash refund or 200 euro voucher or to have a look at what they have IN STOCK. So I did I chose a bed I was told was in stock so I got a call confirming again it was coming on the 17th of February. I email the morning of the 17th and got a call basically saying it was only the mattress being delivered as the bed has to be shipped down to the warehouse from Belfast. She then told it would be delivered on Friday and she’d ring me to talk about compensation and delivery. It’s now Wednesday into the next week if it was delivered on Friday why haven’t I gotten a call? I had to ring and email myself and no response this is ridiculous and is causing me a lot of stress. Will never deal with this company again so unprofessional and thoughtless. Just wanted to add I am still sleeping on the mattress :)
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Dreams is Ireland's and the UK's most loved bed retailer.
Owned by the world's largest bedding company, Somnigroup International (Formally Tempur Sealy International), Dreams has been providing an extensive range of beds, mattresses and bedding products for over 40 years.
From NASA born innovation to local, Irish made beds and mattresses, our mission is to deliver the best quality beds and mattresses to our customers, ensuring a great night's sleep for everyone.
We have around 2500 colleagues across Ireland and the UK, with 12 stores across the island of Ireland and over 220 stores across mainland Britain along with 2 online websites.
As well as fantastic service, we've invested in our innovative Sleepmatch technology, exclusive to Dreams. This nifty machine helps our customers find their perfect mattress in just three minutes.See more
